The project was aimed at reducing screening time and manual effort for recruiters, laying the groundwork for a revamped user experience for applicants seeking and applying to internal opportunities. Collaborating with Doosan, I spearheaded the entire design process to address employee retention issues, working alongside three software engineers and another designer.
Role
Design Lead
User Research
Prototype
UI Design
Team
Project Manager
Solution Experts
3 Engineers
2 Designers
Platform & Tools
Responsive Web
SAP Fiori design system
Figma
Period
3 months
92%
of employees who want to change their careers left the company.
37%
of employees left after internal transfer within 3 years.
The company struggled with high employee turnover, leading to increased costs for hiring new staff. Additionally, employees who moved to different roles within the company often remained unhappy, indicating deeper issues with job satisfaction.
Reduced turnover by 39%
Recruitment cost down
From the user interviews, we identified and focused on three primary problems in the existing process.
Lack of System
Employees struggled to find and apply for internal roles due to a lack of a centralized system.
Manual Screening
Recruiters relied on spreadsheets for candidate management, prolonging the application process.
Lack of Privacy
The absence of privacy in the internal job application process led to workplace tension, as recruiters required manager referrals.
How might we build a healthy, sustainable internal hiring culture through technology?
Exploration workshop
Scoping the project
User interviews
Discover workshop
Define right problems
Synthesize data
How I did address those problems
From the user interviews, we identified and focused on three primary problems in the existing process.
Easy accessibility
Create an HR solution based on the process and user needs
Recruiting Support
Design an HR solution that can help recruiters spend less time on paperwork, phone calls, and processing applicants
Data Protection
Create a system that prevents exposure of job application information
Design Challenge
Recruiters had the challenging task of manually reviewing hundreds of resumes in first screening process.
Thereby reducing the workload for recruiters and allowing them to focus on more strategic tasks.
To relieve recruiters from the burden of screening tasks
To provide recruiters with more insights into applications
Prototyping and Iterations
We leveraged the machine learning capability to the system to provide recruiters insightful first screening results, which reduce the tedious tasks and make it shorter by 3 times.
Co-creation session
Rapid prototypes
User validations
Design iteration
Development
Design mocks
Recruiters can now leverage intelligent screening feature to swiftly access valuable insights about potential candidates.
The results after deployment
We leveraged the machine learning capability to the system to provide recruiters insightful first screening results, which reduce the tedious tasks and make it shorter by 3 times.
Improvements for next
Design the third explanation level visually to offer deeper insights into applications.
Develop Auto-generated job posting use cases based on the needs of business status.
The results after deployment
Appreciation
“It was a great opportunity to experience the whole process of Human Centered Design approach, development, and collaboration. It was a delightful experience due to the strong backup of UX designers that made such development possible.”
Project manager from the client